Privacy policy

Loya Wellness and Care values the privacy of its customers and the protection of their personal data. This privacy policy explains what data we collect, how we use it, and your rights regarding your data. This policy applies to all services offered by Loya Wellness and Care.

1. Collection of Personal Data

1.1 Personal Data: We collect personal data when you use our services, make an appointment, or contact us. The following categories of personal data may be collected:

  • Contact Information: such as name, email address, phone number.
  • Health Information: such as any medical conditions or allergies relevant to treatments.
  • Financial Information: such as payment information for online transactions.
  • Other Information: such as date of birth and treatment preferences.

1.2 Sources of Data: We collect data directly from you, for example, when you book an appointment or fill out a form.

2. Use of Personal Data

2.1 We use your personal data for the following purposes:

  • Service Delivery: to manage appointments and provide the desired treatments.
  • Communication: to inform you about your appointments, confirmations, and any changes.
  • Marketing: to inform you about offers, news, and events (if you have given consent).
  • Legal Obligations: to comply with legal obligations, such as tax laws.

2.2 We process health information solely to ensure the safety of our services and to provide you with the best possible care.

3. Data Retention

3.1 Loya Wellness and Care retains your personal data no longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law or regulation.

3.2 Health information is retained for the duration of your client relationship with us and may be deleted or anonymized thereafter.

4. Data Security

4.1 We take appropriate technical and organizational measures to protect your personal data against loss, theft, unauthorized access, or other forms of unlawful processing.

4.2 Access to your personal data is limited to those employees who need the data for their job functions.

5. Data Sharing

5.1 Loya Wellness and Care does not share your personal data with third parties, except:

  • Where necessary for the execution of our services (e.g., payment providers).
  • When we are legally obliged to do so.
  • When you have expressly given your consent.

5.2 In the event of data sharing with third parties, we ensure that your data is adequately protected.

6. Your Rights

6.1 You have the following rights regarding your personal data:

  • Right to Access: You can request access to the data we have about you.
  • Right to Rectification: You can request correction of incorrect or incomplete data.
  • Right to Erasure: You can request deletion of your data, provided it does not conflict with legal obligations.
  • Right to Restrict Processing: You can request us to restrict the processing of your data.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

6.2 You can send requests regarding your rights to info@loyawellnessandcare.nl. We will respond to your request within four weeks.

7. Cookies and Tracking

7.1 Loya Wellness and Care uses cookies and similar technologies to improve the functionality of the website and analyze its use.

7.2 You can set your browser to refuse cookies. However, this may affect the functionality of the website.

8. Changes to the Privacy Policy

8.1 Loya Wellness and Care reserves the right to modify this privacy policy.

8.2 Changes will be published on our website and, if applicable, communicated to you via email. It is advisable to review this policy regularly to stay informed about any changes.

9. Contact Information

9.1 For questions about this privacy policy or the processing of your personal data, you can contact us at info@loyawellnessandcare.nl.

Loya Wellness and Care thanks you for your trust. We do everything we can to respect and protect your privacy.